The impact of compassionate care on patient satisfaction with the care provided

Tóm tắt

Objectives: This study investigated the relationship between quality of nursing care, compassionate care, and patient satisfaction. It identifies key factors that contribute to patient satisfaction, allowing nursing managers to develop a targeted model that enhances the quality of care and improves the patient experience. Research Subjects: The study involved 266 patients hospitalized for a minimum of 72 hours at hospital in Vietnam, selected from the General Internal Medicine and General Surgery departments. Research Results: Overall patient satisfaction ratings for nursing care, quality of nursing care, and compassionate care were positive, with mean scores of 3.54 ± 0.69, 3.46 ± 0.86, and 3.54 ± 0.67, respectively. Results showed that 71.1% of patients received compassionate care at the level of "Sometimes", with 22.9% at the level of "Always". The relationship between the level of compassionate care and patient satisfaction was statistically significant (p < 0.001), with patient expectations being the main predictor of satisfaction (β = 0.661, p = 0.003).

Conclusion: Research highlights the importance of maintaining quality of nursing care and incorporating compassionate care attributes to enhance patient satisfaction. Healthcare organizations should focus on  improvement quality of nursing care and foster a culture of compassionate care to optimize patient experiences and outcomes.